About Us

About Arctic Rest

At Arctic Rest, our goal is simple: to provide a high-quality water-cooled mattress pad that delivers dependable cooling at a fair price. We recognized that many cooling sleep products on the market were either too expensive or didn't provide the level of quality customers expected. That's why we focus on offering a product designed to combine reliable performance, thoughtful design, and long-lasting value.

We believe a comfortable night's sleep shouldn't come with an excessive price tag. Every Arctic Rest product is selected with an emphasis on quality, durability, and ease of use so our customers can enjoy a cooler, more comfortable sleep environment.

Our Commitment to Customer Service

Your satisfaction is important to us. We are committed to providing responsive, friendly customer support before and after your purchase. Whether you have a question about your order, need help with your product, or require assistance with a return or warranty claim, our team is here to help.

Need assistance?
Here is our Customer Service page link.

Shipping, Returns & Warranty

We believe in making your shopping experience as simple and worry-free as possible.

  • Free U.S. Shipping: We offer free shipping on all orders within the United States. Most orders arrive within 3–5 business days, and you'll receive tracking information as soon as your order ships.
  • 60-Day Returns: If you're not completely satisfied with your purchase, we offer a 60-day return policy from the date your order is received. Our team will guide you through the return process, and once your returned item has been inspected, your refund will be issued to your original payment method.
  • One-Year Manufacturer's Warranty: Every Arctic Rest 4 is backed by a one-year manufacturer's warranty covering defects in materials and workmanship under normal use. If you ever experience a warranty issue, our support team will be happy to help you through the claims process.

Thank you for choosing Arctic Rest. We appreciate the opportunity to help you create a cooler, more comfortable place to sleep, and we look forward to serving you with quality products and dependable customer support.

Contact Us

If you have any questions about our products, an existing order, shipping, returns, or warranty coverage, we're here to help. Our customer support team is committed to providing prompt, friendly assistance.

Phone: (505) 633-5518

Email: support@arcticrest.store

You can also visit our Contact Us page for additional ways to get in touch or to send us a message online.

Our Policies

At Arctic Rest, we believe in being transparent with our customers and providing clear information about how we operate. We want you to feel confident when shopping with us, which is why we provide detailed information about our policies, including how we protect your information and the terms that apply to purchases made through our website.

For more information, please review our:

Payment Options

At Arctic Rest, we want your shopping experience to be simple and convenient. We accept several secure payment methods to make checkout easy and flexible for our customers.

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Shop Pay

All payments are processed securely through trusted payment providers to help protect your personal and payment information.